MANAGEMENT BY WALKING AROUND CAN BE HAZARDOUS TO YOUR HEALTH!

Do you know what it's like to be a patient in your facility? Think again! Have you ever eaten lunch from the patient tray line? Join this presenter for these and other tales from the other side of the bedrails. You will discover the how-to's required to create an empowered culture of service excellence.

Presentation Objectives:

At the end of this high-energy and entertaining presentation, the participant will be able to:

Discuss the challenges and pitfalls of service inconsistency

List at least 3 ways to enhance service recovery programs

Discuss the importance of knowing the in's and out's of your organization's processes

 

Program Category:  Customer Service, Leadership Development, Operations Improvement, Keynote Presentation

 

Target Audience:  front-line staff, mid-level leaders, customer service leaders, patient advocates, and anyone who deals with customers in healthcare! 

"Excellent speaker, highly dynamic, easy to follow and enlightening"