Do you know what it's like to be a patient in your facility? Think again! Have you ever eaten lunch from the patient tray line? Join this presenter for these and other tales from the other side of the bedrails. You will discover the how-to's required to create an empowered culture of service excellence.
At the end of this high-energy and entertaining presentation, the participant will be able to:
Discuss the challenges and pitfalls of service inconsistency
List at least 3 ways to enhance service recovery programs
Discuss the importance of knowing the in's and out's of your organization's processes
Program Category: Customer Service, Leadership Development, Operations Improvement, Keynote Presentation
Target Audience: front-line staff, mid-level leaders, customer service leaders, patient advocates, and anyone who deals with customers in healthcare!