IMPROVING INTERDISCIPLINARY COMMUNICATION: THE TEAMSTEPPS APPROACH

Each year, health care organizations are being held more accountable for reducing and even eliminating preventable errors. In case after case, communication within and among disciplines is identified as the leading factor in the root cause of preventable errors. TeamSTEPPS is a standardized, national curriculum designed to teach four core skills statistically proven to improve safety, reduce errors, and improve communication on healthcare teams. The program is based on over 25 years of federally funded research in the military and private sectors. Participants will learn how leadership, situation monitoring, mutual support, and communication affect the outcomes of attitude, knowledge, and performance to reduce error rates in healthcare. The high-energy, interactive format uses learning exercises and video vignettes to enhance the learning experience.

Course Outline
  1. Introduction
    1. Evidence base for training
    2. Visioning for improved communication
  2. Team Structure
    1. Multi level teams
    2. Teams and teamwork
  3. Leadership
  4. Situation Monito0ring
  5. Mutual Support
  6. Communication
  7. Putting it all together
Course Categories:     Clinical / Leadership / Communication / Patient Safety / Outcomes Management

Course Type:    One hour overview as general or break-out session
Full day program as pre or post conference workshop

AV Requirements:    LCD Projector, Wireless lavaliere microphone, audio sound patch

Post Session Questions

  1. List the four teachable-learnable skills that comprise the TeamSTEPPS model.
  2. What are the three outcomes affected by the four core skills?
  3. List three tools that improve communication among interdisciplinary teams.

"Excellent speaker, highly dynamic, easy to follow and enlightening"